Quattro error - Cannot get data from Application Service in IBM Datacap Taskmaster Capture

Quattro error - Cannot get data from Application Service

in IBM Datacap Taskmaster Capture

Abstract

Quattro error - Cannot get data from Application Service in IBM Datacap Taskmaster Capture

Symptom

Quattro thread log reports an error similar to the one below.

Error: RunGrabbedQNRelease: Error preparing task.
Cannot get data from Application Service. Key:[tasks/VScan:profile], error from DCApp:[]

Cause

This error is indicative of Quattro failing to obtain certain settings from the application (APP) file for the application attempting to be run. The APP file, e.g. \Datacap\Survey\Survey.app, must be configured for each background task run by Quattro.

Resolving the problem

 

1. Open Taskmaster Application Manager on Taskmaster Server or applications host

2. Go to Quattro tab and insert the missing task name and its associated task profile

3. If the Quattro values already exist, correct all case and space sensitivity issues