Microsoft Exchange mail actions, EWSMail, do not create images for the message body in IBM Datacap Taskmaster Capture

Microsoft Exchange mail actions, EWSMail, do not create

images for the message body in IBM Datacap Taskmaster Capture

Abstract

Microsoft Exchange mail actions, EWSMail, do not create images for the message body in IBM Datacap Taskmaster Capture

Symptom

When scanning with the Microsoft Exchange mail actions, no images are created for a message's body contents.

Resolving the problem

This is working as designed as documented in the Datacap Studio help text for the EWSMail actions library. When scanning attachments using the Microsoft Exchange mail actions, the body text is placed into the document level Body variable. To obtain an image of the message body, scan the message itself into the batch as an EML file using the action ex_EMLOption(1) prior to ex_scan. Once the EML has been ingested, it can be converted later in the workflow using the Convert library actions.

Note: The Convert library supports a limited nesting level of 3. If the message contains attachments which nest deeply within themselves, an abort may occur during conversion.