Taskmaster Client Service reporting trying again messages in IBM Datacap Taskmaster Capture

Taskmaster Client Service reporting trying again messages in

IBM Datacap Taskmaster Capture

Abstract

Taskmaster Client Service reporting trying again messages in IBM Datacap Taskmaster Capture

Symptom

In the Application Event Viewer logs or the Taskmaster Client Service disk log, you may occasionally notice "trying again" messages being reported by the service. For example:
Abnormal RunGrabbedQNRelease termination [rethrow to release batch] [Exception during running task]
trying again [1 of 3]

 

This may be most prevalent on machines performing VScan.

Resolving the problem

These messages are informational in nature and are not indicative of problems that need to be addressed. If the Datacap Taskmaster Client Service encounters an internal error during batch processing or attempting to grab a batch to perform work, then it will perform a retry of the failing operation. These retry attempts normally succeed on the first retry and thus transparently prevent issues as a result of the initial failure

 

Please Note: Application rules requesting an abort do not constitute an error in this context. The task and RRS logs should be audited in such cases and are not relevant to this Technote.