ProtoID does not display thumbnails for newly inserted pages in IBM Datacap Taskmaster Capture

ProtoID does not display thumbnails for newly inserted pages

in IBM Datacap Taskmaster Capture

 Abstract

ProtoID does not display thumbnails for newly inserted pages in IBM Datacap Taskmaster Capture

Symptom

1. Thumbnails do not display during ProtoID for newly inserted pages

2. Error message after finishing the batch that is similar to the following:

unable to open file C:\Datacap\Flex\dco_Flex\blank.tif

Resolving the problem

In order to resolve this problem, copy \Datacap\Flex\dco_Flex\blank.tif and paste it into your application's directory where the BPP or ICP used by ProtoID is stored.

Please note: Normally this path is located on the Taskmaster Server or where application files are centrally stored. The account servicing the Datacap Taskmaster Server Service must have read permissions to the image, and the image must be named "blank.tif".