Barcode recognition aborts with message "hDIB property was not set" in IBM Datacap Taskmaster Capture

Barcode recognition aborts with message

"hDIB property was not set" in IBM Datacap

Taskmaster Capture

 

Abstract

Barcode recognition aborts with message "hDIB property was not set" in IBM Datacap Taskmaster Capture

Symptom

Batches aborting during barcode recognition with this specific RRS log error message:

A problem was encountered while performing smooth zoom :

[....]

************************************************************

* ERROR! --> 'RRunner OnActionEnd() has caught an error from the previous action.'

* DESCRIPTION: BarcodeXpress Error. The hDIB property was not set. Please set it or adjust the ImageSource property.

* NUMERIC ID: -2147212485

* SOURCE: PegasusImaging.ActiveX.BarcodeXpress.5

************************************************************

Diagnosing the problem

Enable RRS logging and examine the RRS log reporting the aborting action in the problem batch

Resolving the problem

Upgrade to the latest software version, including Fix Packs If the problem persists, open up a service request with IBM Support and upload a sample batch for analysis to the new service request record.