Maximum connections reached with IBM Datacap Taskmaster Capture

Abstract

Datacap Taskmaster client applications fail login to the Taskmaster Server service. Logging shows an error stating that the maximum number of available connections has been reached.

Cause

Certain rare events can leave an orphaned login within Taskmaster. If enough of these occur for a specific station, than any further logins from that station will fail, as no more connections are available. This requires that either the connections be reset or the maximum increased.

Resolving the problem

Reset the connections

1. Make sure that no client applications are logged in from the station that will be reset.


2. Run Taskmaster Client. It can be run from any station including the one being reset.


3. Log in as admin or any other user with full rights.


4. Select Settings, Stations, and highlight the station to be reset.


5. Click Advanced, Reset.


6. Click Yes of the warning window.


7. Click OK, Apply, and Done to close the remaining windows.

Increase the maximum connections

1. Run Taskmaster Client. It can be run from any station including the one being reset.


2. Log in as admin or any other user with full rights.


3. Select Settings, Stations, and highlight the station to be reset.


4. Click Advanced.


5. Change Maximum number of virtual stations to 1000 or some other large value.


6. Click OK, Apply, and Done to close the remaining windows.