Taskmaster Web login error: input string was not in a correct format in IBM Datacap Taskmaster Capture

Taskmaster Web login error: input string was not in

a correct format in IBM Datacap Taskmaster Capture

Abstract

Taskmaster Web login error: input string was not in a correct format in IBM Datacap Taskmaster Capture

Symptom

When trying to login to an application using Taskmaster Web, receive an error stating that the "input string was not in a correct format". This does not apply to all applications or does not apply when using a standard, out-of-the-box, unmodified demo application.

Cause

This problem can be caused by corruption to the application file, e.g. \Datacap\APT\APT.app, which normally should not be manually edited. Changes to any APP file should only be made using the Taskmaster Application Manager unless instructed otherwise.

Resolving the problem

If you are receiving this error, first eliminate permissions and custom application configuration as contributing causes. If the issue persists, then the resolution noted below may apply to you.

To resolve this problem, compare the problematic application's APP file versus a working one. If you see the following line:

<k name="tms" ip="127.0.0.1" port="2402"/>

...then correct it by inserting the retry setting manually using Notepad:

<k name="tms" ip="127.0.0.1" port="2402" retry="3"/>

 

Backup the APP file prior to any changes and then test thoroughly. If you still have issues, continue comparing the application files for differences. Also review entries for the two applications within datacap.xml. Note that certain settings are encrypted and should not be altered within the APP file. Contact IBM Support if you are unable to determine the root cause and need further assistance